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Passports processing

Passports processing

Uganda travel documents may only be held by citizens of Uganda. They are processed and issued only by Government of Uganda through the Directorate of Immigration Control (DCIC) and at three Ugandan Missions abroad: Washington DC (United States of America), London (United Kingdom) and Pretoria (Republic of South Africa).

We have four Passport Control Offices in Kampala, Mbale, Mbarara and Gulu.

The main Passport Office is situated at the Ministry of Internal Affairs Plot 75 Jinja Road (entrance is on Old Portbell Rd. The other Passport Offices are located at the RDC Building Mbarara, The Regional Administration Block, Republic Street, Mbale and in Gulu (soon opening).

We also have Regional Immigration Offices which act as passport Application Collection Centers, where you can take your passport application for processing and then you collect a ready Passport. These include: Jinja, Masaka, Fort Portal, Arua, Hoima, Masindi, Gulu (soon to become a full Passport Control Office) and Lira.

The Uganda Embassy WILL NO LONGER RECEIVE couriered Passports for renewal. All Directorate of Citizenship and Immigration Control (DCIC) e-passport services are paid for online or over-the-counter in any Ugandan bank that collects Non-Tax Revenue for the Uganda Revenue Authority (URA).

In light of these changes, the Embassy wishes to inform the general public of changes in our service provision as follows:

1. Please DO NOT pay for multiple passports under the same name even if the passports belong to a family or a group. The name of each applicant should appear on the Uganda Revenue Authority (URA) receipt AS IT APPEARS ON THE APPLICATION FORM. Please process payment for each individual’s passport as per the autogenerated PRN numbers on your application form within 21 days of creating your application. This includes renewal applications for minors. Failure to pay within the given 21 days will make the PNR receipt null and void. Applicants must make a fresh application online and dully pay for it.
2. Applicants MUST ensure that the courier fees are included along with the passport application fees.
3. Please note that due to reduced operations, possible disruptions and logistical challenges in expedited passport service, the turn-around time for passport renewal is approximately 14 working days. Passports are printed in the Kampala Passport processing Center and not at the Embassy, therefore applicants are strongly advised to make their online applications and make appointments well in advance to avoid disappointments. 
4. Applicants are advised that selecting Expedited processing applies only to the speed at which the passport is printed in Kampala. Due to the logistical challenges of international shipping, the embassy can not guarantee a faster shipping time.  
5. Applicants for Emergency Travel Documents, please refer to the Embassy website in the Consular Services section for guidelines. 

REQUIREMENTS FOR PASSPORT RENEWAL

1. Proceed to the online Passport Application portal and ensure that you include your current phone number where you will receive updates by SMS or email.
2. Once the application and payments are complete, print the copy showing a ninedigit Application ID number (e.g. W000123456) Please ensure that you pay all the assessment fees including the UGX 10,000 courier fees.
3. Print your receipts after making your online payment. 
4. Book your appointment date online for enrollment at the Embassy
5. Appear at the Embassy with your appointment form on the scheduled date

With the following;

• Old Passport 
• Copy of national I.D
• Copy of the recommender’s Ugandan National I.D.
• Print-out of  payment receipts
• Residential/Student/Driving license I.D
• A pre-paid self-addressed courier return envelope in packet (EXPRESS or PRIORITY mail with a tracking number for shipment of your new passport when it arrives in Washington, DC )

6. Applicants are advised to verify and ensure that all requirements have been fulfilled. This will facilitate the expeditious processing of applications.


7.  Avail the Embassy with a reliable call-back number in the USA on your application.


8. Applicants may be requested for additional supporting documentation where necessary.

9. If you have lost your passport or it is damaged and you are applying for a replacement, you must pay the assessed “fine for lost passport” fee of UGX 100,000 in addition to the regular passport fees. You must select either lost, stolen or damaged for the type of passport required. 

 

Note: Requests for refund of passport fees must be in writing and addressed to the URA Commissioner General via email to customersupport@ura.go.ugThe Embassy is not in position to refund passport fees.

The Embassy will be closed to the public on Ugandan and USA Public Holidays) 

Required Documents, steps and Fees required for Renewal or Replacement of Ugandan Passport.

Steps for Application

  • Step 1: Go to the Passport Portal
  • Step 2: Accept the terms and conditions displayed in the Disclaimer.
  • Step 3: Answer simple security questions
  • Step 4: Complete the passport application form
  • Step 5: Print Passport Application Payment Advice Form.
  • Step 6: Make payment for the selected type of passport using the selected payment method in the selected bank.
  • Step 7: Schedule appointment for a date of your convenience using the scheduled appointment link on the home page.
  • Step 8: Print Passport Application Appointment Form.
  • Step 9: Report to the selected passport Centre with the passport appointment form with the appropriate application requirements displayed on the website, for enrollment.